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Support

Welcome to the service desk of Netrics!

Our Service Desk is happy to support with anything related to your Netrics solutions. With guaranteed response times, our specialists will get back to you quickly.

Biel

Customers from our Customer Team Biel can reach Support at:

Telephone

Hotline

+41 58 531 31 38

Alternatively, you can submit your request directly through our customer portal:

Self-service customer portal
TeamVIewer2

Service Hours

Monday – Friday

  • 07:00 am – 18:00 pm

Saturday & Sunday

  • Closed

Thun

Customers from our Customer Team Thun can reach Support at:

Telephone

Hotline

+41 58 531 31 39

Alternatively, you can submit your request directly through our customer portal:

Self-service customer portal
TeamVIewer2

Service Hours

Monday – Friday

  • 07:00 am – 18:00 pm

Saturday & Sunday

  • Closed

Bern

Customers from our Customer Team Bern can reach Support at:

Telephone

Hotline

+41 31 550 05 11

Alternatively, you can submit your request directly through our customer portal:

Self-service customer portal
TeamVIewer2

Service Hours

Monday – Friday

  • 07:00 am – 12:00 am
  • 13:00 pm – 17:30 pm

Saturday & Sunday

  • Closed

Zurich/Banking

Customers from our Customer Team Zurich/Banking can reach Support at:

Telephone

Hotline

+41 44 872 20 22

Alternatively, you can submit your request directly through our customer portal:

Self-service customer portal
TeamVIewer2

Service Hours

Monday – Friday

  • 07:00 am – 18:00 pm

Saturday & Sunday

  • Closed

Emergency availability

Outside office hours and on weekends, our on-call service will continue to support you as usual.

To reach us, simply call the regular hotline number:

Hotline

* according to the service level agreement