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Support

Welcome to the Service Desk of Netrics!

Our service desk supports you in all matters relating to your Netrics solutions. Thanks to guaranteed response times, you will receive prompt assistance from our specialists.

Netrics Biel, Thun & Zurich

Our customers from Biel, Thun and Zurich are welcome to contact our support team via:

Telephone

Incidents/Errors

incident@netrics.ch

Service Requests/Inquiries

request@netrics.ch

Alternatively, you may submit your service request directly via our customer portal:

Self-service customer portal
TeamVIewer2

Service Hours

Monday – Friday

  • 07:00 Uhr – 18:00 Uhr

Saturday & Sunday

  • Closed

Netrics Bern

Our customers in Bern may reach our support team via:

Telephone

Alternatively, you may submit your service request directly via our ticket portal:

TicketXpert
TeamVIewer2

Service Hours

Monday – Friday

  • 07:00 Uhr – 12:00 Uhr
  • 13:00 Uhr – 17:30 Uhr

Saturday & Sunday

  • Closed

Availability in emergencies

Outside of office hours and on weekends, you will still be supported by our reliable on-call service.

For this please dial the regular hotline number (with the appropriate service level booked):

Hotline number

* If the applicable service level is booked