Netrics Support Biel

Do you have questions about using your services? Our Customer Care team will be happy to help at any time.

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Contact Customer Care
Contact Customer Care

You can contact Netrics Customer Care Biel during service hours using the following details:

E-Mail
customercare@netrics.ch

Hotline: +41 585 31 32 32

When you send an email to Customer Care, you will automatically be issued a ticket number. Please have it to hand when you speak to the team on the phone.

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Service hours
Service hours

Monday – Friday:
7:00 am – 6:00 pm

Saturday and Sunday:
Closed

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Emergency contact
Emergency contact

For support with an emergency outside of service hours, please dial the regular hotline number. You will be automatically put though to our out-of-hours service. This can take several minutes – please stay on the line.

You will be charged for the use of this out-of-hours service. A breakdown of costs can be found here.

Our out-of-hours service is free of charge to clients with a Priority Pass.

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Status reports
Status reports

There are no reports of any major disruptions.

You can also follow our status reports on Twitter.