Do you have questions about using your services? Our Customer Care team will be happy to help at any time.
How to reach Customer Care
Or enter your service request directly via our customer portal:
You can reach the customer portal from 01.06.2022.
Monday – Friday:
7:00 am – 6:00 pm
Saturday and Sunday:
Outside office hours and on weekends, you will be supported by our experienced on-call service*. Please dial the regular hotline number.
* upon booking of the corresponding service level
Our guaranteed response times ensure fast support from our specialists.