Do you have questions about using our services? Our Customer Care team will be happy to help at any time.
Get in touch with Netrics Customer Care Basel:
(The inbox is only monitored Monday to Friday between the hours of 7:00 am and 6:00 pm)
Hotline: +41 844 84 41 50 (available 24/7)
When you send an email to Customer Care, you will automatically be issued a ticket number. Please have it to hand when you speak to the team on the phone.
Premium support level
Extended E6 and Full F7
This can take several minutes – please stay on the line.
Please note: Clients with the Standard support level will be charged for use of this out-of-hours service.
There are no reports of any major disruptions.