Netrics Support Basel

Do you have questions about using our services? Our Customer Care team will be happy to help at any time.

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Contact Customer Care
Contact Customer Care

Get in touch with Netrics Customer Care Basel:

E-Mail
support@tineo.ch
(The inbox is only monitored Monday to Friday between the hours of 7:00 am and 6:00 pm)

Hotline: +41 844 84 41 50 (available 24/7)

When you send an email to Customer Care, you will automatically be issued a ticket number. Please have it to hand when you speak to the team on the phone.
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Service hours
Service hours

Fixing Level

Basic B5
Mon – Fri (five days)
7:00 am – 6:00 pm

Extended E6
Mon – Sat (six days)
7:00 am – 6:00 pm

Full F7
Mon – Sun (seven days)
24 hours a day
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Emergency contact
Emergency contact

Premium support level
(Silver/Gold/Platinum)

Fixing level
Extended E6 and Full F7

This can take several minutes – please stay on the line.

Please note: Clients with the Standard support level will be charged for use of this out-of-hours service.
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Status reports
Status reports

There are no reports of any major disruptions.
Netrics is your partner for modern workplace, cloud transformation, communication, network and data center solutions. Our targeted use of trendsetting technologies enables us to create excellent experiences for employees and clients alike.
© Netrics