Netrics Support Basel

Do you have questions about using our services? Our Customer Care team will be happy to help at any time.

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Contact Customer Care
Contact Customer Care

Get in touch with Netrics Customer Care Basel:

E-Mail
support@tineo.ch
(The inbox is only monitored Monday to Friday between the hours of 7:00 am and 6:00 pm)

Hotline: +41 844 84 41 50 (available 24/7)

When you send an email to Customer Care, you will automatically be issued a ticket number. Please have it to hand when you speak to the team on the phone.

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Service hours
Service hours

Fixing Level

Basic B5
Mon – Fri (five days)
7:00 am – 6:00 pm

Extended E6
Mon – Sat (six days)
7:00 am – 6:00 pm

Full F7
Mon – Sun (seven days)
24 hours a day

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Emergency contact
Emergency contact

Premium support level
(Silver/Gold/Platinum)

Fixing level
Extended E6 and Full F7

This can take several minutes – please stay on the line.

Please note: Clients with the Standard support level will be charged for use of this out-of-hours service.

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Status reports
Status reports

There are no reports of any major disruptions.